A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
6 ratings by Goodreads
Language: English
Published by CRC Press, 2017
- Hardcover
- New
Seller: Majestic Books, Hounslow, United KingdomMajestic Books
4-star seller
AbeBooks seller since January 19, 2007
Hardcover
Condition: New
US$ 304.63
US$ 8.68 shipping
Ships from United Kingdom to U.S.A.
Quantity: 3 available
Add to basketFree 30-day returns
Seller Inventory # 370626877
- Title
- A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
- Author
- Waite, Andrew
- Publisher
- CRC Press
- Publication year
- 2017
- Condition
- New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1138412546
- ISBN 13
- 9781138412545
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
"Synopsis" may belong to another edition of this title.
About the Author
Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.
"About the title" may belong to another edition of this title.
Majestic Books
Hounslow, United Kingdom
4-star seller
AbeBooks seller since January 19, 2007
Shipping rates from United Kingdom to U.S.A.
| Item | 14 to 45 business days | 5 to 10 business days |
|---|---|---|
| First item | US$ 8.68 | US$ 13.15 |
Payment methods
Store description
We specialise in General Interest Books from South Asian countries.
Specialty
Art, Economics, Buddhism, Religion, Sociology, PaintingSeller's business information
BOOKS AND PERIODICALS AGENCY LTD
Unit 4 Alice way,
Hounslow, United Kingdom TW3 3UD
Terms of sale
Returns accepted if you are not satisfied with the Service or Book.
Shipping terms
Best packaging and fast delivery