A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

Waite, Andrew

ISBN 10: 1138412546 / ISBN 13: 9781138412545

Published by CRC Press, 2017

About this Item

Seller Inventory # 370626877

Bibliographic Details

• Title: A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
• Publisher: CRC Press
• Publication Date: 2017
• Language: English
• ISBN 10: 1138412546
• ISBN 13: 9781138412545
• Binding: Hardcover
• Condition: New

About this title

Synopsis

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

About the Author

Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.