A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
Waite, Andrew
ISBN 10: 1578200946 ISBN 13: 9781578200948
Published by CRC Press, 2002
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About this Item
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Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1578200946I2N00
Synopsis:
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
About the Author: Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.
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Bibliographic Details
Title: A Practical Guide to Call Center Technology:...
Publisher: CRC Press
Publication Date: 2002
Binding: Paperback
Condition: As New
Dust Jacket Condition: No Jacket
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San Francisco, California, U.S.A.: Cmp Books, 2002
ISBN 10: 1578200946
ISBN 13: 9781578200948
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