A Practical Guide to Nurse Management in the ED: Skills for Nurse Managers

A Practical Guide to Nurse Management in the ED was written for the new ED nurse manager by a seasoned ED manager, you can trust that it's filled with timely, easy-to-understand and implement ideas, concepts, and tools that will take you from theory to practice.

The nitty-gritty

Through scenarios, how-to tips, and advice, A Practical Guide to Nurse Management in the ED lets you know what to expect when entering the managerial position and pitfalls to avoid. Inside this book you'll find:

• Plain language explanations of the fiscal responsibilities that are required of the ED nurse manager
• Strategies to prepare new nurse managers or seasoned nurse managers from other departments for the ED environment
• Detailed descriptions of the relationships between the ED and other units and providers (e.g., human resource, emergency medical technicians)
• Field-tested advice for handling operational issues such as triage, registration, overcrowding, and customer service
• Tips for making the ED run efficiently and for dealing with federal regulations specific to the ED (e.g., EMTALA)
• Step-by-step guidance on the tasks new ED nurse managers will need to perform (e.g., triage, patient flow, throughput, budgeting)
• Provides tools to that explain what separates the ED from other units
• Critical thinking activities and case scenarios to help you think through problems that may arise on the job

Exclusively for the "always on the go" ED nurse manager

Read it, understand it, practice it. With A Practical Guide to Nurse Management in the ED it's just that easy. The content is easy-to-read and easy-to-use no matter what your time constraints are. Adapt and implement the proven strategies presented in this must-have resource today!

Learning Objectives

• Differentiate between "management" and "leadership" and list two functional differences
• Explain how the nursing process can be used to guide management role transition and professional development
• Explain what is an "experience-based interview" and identify two components of this interview strategy
• State the equation for calculating one FTE or "full-time equivalent"
• List and describe one change management strategy
• Identify one community based cause for overcrowding and offer a possible solution
• Name three issues that must be encompassed in educational activities for electronic medical records for staff
• Identify three customers of the emergency department
• Describe "patient dumping" and explain how EMTALA helps stop this practice
• Differentiate between a transactional and a transformational leader

Table of Contents

History, organization, and culture

• Role(s)
• Responsibilities
• Education, training, and competency

Transition to management

• Early role change
• Assessment
• Diagnosis
• Planning
• Intervention and implementation
• Evaluation

Continued professional skill development with appropriate clinical correlation

• Human resources
• Staffing

Budgets and costs

• Capital and operating

Operations management

• Operational assessment
• Collaborative relationships
• Performance improvement

Throughput analysis and strategies

• Triage
• Bedside registration
• Capacity management
• Functional unit (e.g., fast-track, urgent- and express-care areas)

Information systems

• Databases in healthcare
• Electronic logs
• Patient tracking
• Electronic medical records
• Management responsibilities

Customer service

• Consumer expectations
• Survey tools
• Problem resolution
• Program development and marketing

Risk management and regulatory concerns

• Trauma systems and community EMS integration
• Federal, state, and local regulations
• Developing a corrective action plan

Transition to leadership

• 'Passion'
• Transformation