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This widely adopted, all-original book was the first in the field to combine complete analysis of the mediation process with integrated video case studies illustrating the full range of mediation skills. The core skills text is keyed to almost eight hours of online video, featuring three different cases, all based on actual disputes: a child custody case, a small claims consumer dispute, and a complex negligence suit. These unscripted mediations were conducted by mediators and lawyers with a variety of backgrounds and styles. The video includes an extended comparative example of facilitative and evaluative mediation of the same matter. The integration of text and video enriches students’ understanding and allows classroom and clinical instruction to proceed more rapidly and on a far more sophisticated level.
New to the Fourth Edition:
- A new chapter on mediating by video conference presenting the best available research comparing remote and in-person processes
- A new chapter on the growth of pre-mediation conferencing with nearly one hour of new video content depicting Zoom conferences in an employment discrimination matter
- New text on the potential impact of virtual mediation on mediator ethics, mediation representation, and the mediation process as a whole
Professors and students will benefit from: - Practice-based and research-based analysis of negotiations and why they fail
- Contextualized model of the role and effective skills of the mediator, applicable across the entire range of disputes but focusing on those prevalent in clinical and simulation settings
- Exploration of fundamental norms of the process and, through real case problems, the ethics of mediating
- Video and case-based introduction to the role and skills of representing a client in mediation
- End-of-chapter problems to aid assessment of student learning
- Transcripts of video clips for close post-viewing analysis
- The richness of classroom discussion made possible by the shared experience of having viewed video clips that illustrate important skills and which can trigger constructive exchanges and criticism
