Predictive Dialing Fundamentals

Thatcher Ken Szlam Aleksander

ISBN 10: 0936648805 / ISBN 13: 9780936648804

Published by Flatiron Publishing, Incorporated, 1996

About this Item

pp. 190 23:B&W 6 x 9 in or 229 x 152 mm Perfect Bound on White w/Gloss Lam This item is printed on demand.

Seller Inventory # 8343223

Bibliographic Details

• Title: Predictive Dialing Fundamentals
• Publisher: Flatiron Publishing, Incorporated
• Publication Date: 1996
• Language: English
• ISBN 10: 0936648805
• ISBN 13: 9780936648804
• Binding: Soft cover
• Condition: New

About this title

Synopsis

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer, or even if your familiar with current technologies, bur want to know more about how leading edge technologies play a role in the productivity of the call center. Did you know chat predictive dialers help companies to: • Increase agent productivity by 150% to 400%. • Experience a ROI within 6 to 12 months. • Talk to at least two people in the same time it takes to manually dial and reach one person.• Boost agent morale by removing the reme­ dial tasks of manual dialing. Learn fundamental information about predictive dialers: what they are, how they work, how they benefit businesses chat are conducting telemarketing, customer service and collection calls, as well as what the future holds for call centers.

About the Author

Aleksander Szlam , the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors. Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.