Details the Enterprise Management Framework (EMF), a comprehensive series of easy to follow processes that cover everything from initiating communications with your user base to implementing standards and structuring training programs. Softcover.

About the Author

Nelson Ruest is an enterprise architect specializing in change management. During his twenty-year career, he has served as a computer operator, network administrator, and director for IT consulting firms. He is a Microsoft Certified Systems Engineer and Microsoft Certified Trainer. He is head of the Microsoft Windows 2000 Deployment Track for several Comdex Conference Programs, and is a frequent guest speaker at Comdex and other conferences in North America.

Danielle Ruest is a workflow architect and consultant focused on people and organizational issues for large IT deployment projects. During her twenty-year career, she has led change management processes, developed and delivered training, and managed communications programs during process-implementation projects. 0201734877AB09142001

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