Presenting Service: The Ultimate Guide for the Foodservice Professional

Kotschevar Lendal, H. und Valentino Luciani:

ISBN 10: 0471475785 / ISBN 13: 9780471475781

Published by John Wiley & Sons Inc, 2006

About this Item

255 Seiten; 9780471475781.3 Gewicht in Gramm: 1.

Seller Inventory # 802342

Bibliographic Details

• Title: Presenting Service: The Ultimate Guide for the Foodservice Professional
• Publisher: John Wiley & Sons Inc
• Publication Date: 2006
• Language: English
• ISBN 10: 0471475785
• ISBN 13: 9780471475781
• Binding: paperback
• Edition: 2nd Edition
• Condition: Gut
• Seller catalogs:
  • Varia

About this title

Synopsis

Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional atti-tude are the ingredients needed to harvest those rewards.  Presenting Service, 2E educates servers, supervisors, and managers in the techniques and demeanor of professional service.  This book pays special attention to the historical context of service, the manager's role in good service including hiring and managing employees, how to become a good server, and the various types of service in food-service operations.  There is an art to good service that can be trained and taught, and Presenting Service provides the manager with the skills to create a good dining experience through good service.

About the Author

LENDAL H. KOTSCHEVAR, PHD, FMP, is Professor Emeritus at Florida International University.

VALENTINO LUCIANI, CHE, is a former lecturer in the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.