A comprehensive and informative resource for cabin crew on commercial flights to help them positively intervene to prevent and manage passengers behaving unruly or being disruptive, aggressive or violent. It includes guidance on the international and local legislation that covers unruly/disruptive passenger management and advice on the actions and strategies that can be employed to de-escalate the behaviour and bring to a safe conclusion incidents that are a risk to the passengers, crew or the aircraft.

About the Author

Phil Hardy has spent the last 40 years working and training in the specialist area of conflict management and personal safety. He incorporated SecuriCare International in 1995 and since then has written courses and other learning materials to support workers who encounter people who present challenging, aggressive or violent behaviours.

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