Preventing and Responding to Violence at Work

Workplace violence is one of today's most serious occupational hazards. This practical guide offers valuable information on how to systematically design and develop workplace prevention programs and policies. The book approaches the issue from two fronts. First, it demonstrates how workplace violence can be prevented by examining how organizations and groups are handling the problem. It reviews an array of existing guidelines and policies developed by governments, trade unions, special study groups, workplace violence experts, employers' groups, and specific industries and generates a useful survey of best practice strategies. Second, the guide outlines in detail a reliable and effective methodology for developing workplace violence prevention programs which includes: assessing and describing risk; designing, implementing, and monitoring preventive and reactive measures; and reviewing the risk management process. Every worker deserves a safe and secure environment and violence should not be accepted as part of any job. This book presents concrete guidance for combating violence in the workplace while also providing a wider understanding of the factors and conditions that contribute to it.

Kimberly Ann Rogers is a leadership consultant with Jackson Leadership Systems, specializing in the areas of consulting, research, and corporate human resources. Duncan Chappell is deputy president of the Federal Administrative Appeals Tribunal in Sydney, Australia, and the former director of the Australian Institute of Criminology.