Principles of Hospitality Management

The hospitality industry thrives on service excellence, cultural awareness, and operational efficiency. Managers must balance customer satisfaction, staff performance, and business sustainability in a competitive environment. Principles of Hospitality Management introduces the core concepts and managerial practices that define modern hospitality operations. The book discusses service quality, guest relations, human resource management, and financial control. It also explores marketing, technology integration, and sustainability in hospitality settings. Combining theoretical understanding with real-world examples, it provides students and professionals with a strong foundation in managing hospitality enterprises and delivering exceptional guest experiences.

Israel is an expert on hotelier activity, with an experience of more than 10 years in hotel Marketing, Sales, and Management. Passionate about tourism investigation. Currently Regional Sales Manager of nine group hotels in Florida. Expert in the development of marketing strategies to make a business profitable based on an efficient investigation. Make research about the expats living in Cuenca Ecuador and the features of this type of tourism. Expert Marketing Research Skills for tourism products and destinations. Tourism degree from the University of Cuenca and a Masters's Degree in Marketing from one of the most valuable universities in Ecuador, ESPOL.