The 10 Principles of a Love-Based Culture: How Authentic Business Leaders Trust Their Employees to Do the Right Thing

Love isn't a word used much in the business world. Business is too tough for love, right? Not necessarily. In Love-Based Culture, thought leader Ivo Nelson provides 10 love-based principles that will help you create happy customers, energize employees, and enjoy rich year-to-year revenue growth, all while steering your business away from fear and toward love. A LOVE-BASED CULTURE encourages you to: • Become obsessed with a bold, customer-centered goal. • Put your employees' needs ahead of your own. • Be uncompromising in living core values daily. • Have purpose beyond profits. • Focus on long-term growth.• Reward those who add value.• Feel the buzz of success.• Hardwire processes to trust.• Empower those closest to the customer to do what's right.The no-brainer steps to a LOVE-BASED CULTURE were formed from Ivo's experiences as CEO of Healthlink, which, along with contributing author and COO Dana Sellers, he propelled into the world's largest privately held, provider focused healthcare technology consulting firm. By cultivating a love-based culture, Healthlink enjoyed a 13-year streak of 100% positive customer referrals and became KLAS #1 ranked consulting firm in healthcare.So, let's get started. We've got a lot of love to do.

Ivo Nelson was an early proponent of clinical transformation through technology, which helped his company Healthlink become the world's largest privately held, provider-focused healthcare technology consulting firm before its acquisition by IBM in 2005. He has participated as an advisor, investor, and CEO in more than nine start-ups, including Next Wave Connect, Next Wave Health Advisors, and Smart Social Media. He has sat on more than 20 boards, including the boards of Global HealthCare Alliance, Encore Health Resources, and HealthPost. Ivo was named one of the top 50 contributors to the healthcare IT industry by HIMSS; has received the prestigious Ernst & Young Entrepreneur of the Year Award; and was the first recipient of the University of Texas Health John P. Glaser Health Informatics Innovator Award. Recently, he founded IVO, an organization focused not only on enabling authentic and caring business leaders, but also on establishing a foundation for innovation, measured risk-taking, profitability, and growth.

Dana Sellers served as president and chief operating officer of Healthlink, as well as founder and chief executive officer of Encore, one of Modern Healthcare's "Best Places to Work in Healthcare." Over a career spanning more than 40 years in healthcare technology and consulting, Dana has helped healthcare providers across the country bring about positive change through improved processes, enabling technology, and the insights that come from business intelligence and health analytics.