Prioritising Business Processes : Design and Evaluation of the Prioritisation and Categorisation Method (PCM)

This book addresses business process prioritisation – a problem in Business Process Management research that is often ill-structured and complex. The book introduces and describes the Prioritisation and Categorisation Method (PCM), a novel approach well aligned with today’s business needs and climate. It embraces an explorative approach to facilitating process innovation and designing new processes in dynamic environments.

Three classic theories are employed as the basis for PCM and summarised here – Ackhoff’s interactive planning, Winograd and Flores’ network of commitments, and Simon’s bounded rationality. In addition, the book features a tutorial on a web-based tool that facilitates the application of PCM, together with two industry case studies that illustrate the method in practice and demonstrate its value.

Dr. Jens Ohlsson holds a PhD in computer and systems sciences from Stockholm University in Sweden. He is currently the Head of Professional School of EIT Digital - the European Institute of Innovation and Technology. Dr. Jens Ohlsson is a passionate researcher, entrepreneur and business advisor. He is a well renowned moderator and keynote speaker on digital innovations and process management. Before joining academia, he had more than 15 years of business working experiences in large companies, e.g. SAP, IDS Scheer, and a start-up innovation company Movelo AB. His research interests include business process management, disruptive technology, and digital transformation. His rsearch has been published by Business Process Management Journal, IEEE Systems Journal, and conference proceedings of CAiSE, PACIS, HICSS, and others. ion systems) from Åbo Akademi University, Finland. She is engaged in research on digital business, value-added mobile services (for business, healthcare, and governments), business process management, and strategic IT management.  Her research has appeared in Computers in Human Behavior, Business Process Management Journal, International Journal of Technology Assessment in Health Care, International Journal of IT/Business Alignment and Governance, International Journal of Mobile Communication, among others. She is on the editorial board for Electronic Markets: The International Journal on Networked Business (Springer), and Telematics & Informatics (Elsevier).