This is a revision of a work first published in 1981 and never before available to the trade. The major difference is that Wylie and Grothe now believe "most of the trouble in the work world is caused by neither bosses nor employees, but problem relationships." Similar in format to their Problem Bosses ( LJ 3/1/87), this practical how -to guide is based on workshops given by the authors and includes many exercises to assist the user. Describing a ten-step process on how to improve employee performance, the authors also pay attention to listening and presentation skills and the strategies and techniques that can be used to implement their ideas. Recommended for all business collections.
- Michael D. Kathman, St. John's Univ., College ville, Minn.
Copyright 1991 Reed Business Information, Inc.

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