Problem Solving in Groups

Modern scientific research has demonstrated that groups are likely to solve problems more effectively than individuals - as most of us know already, two heads (or more) are better than one. In organizations it makes sense to harness the power of the group both to deal with problems already identified and to generate ideas for enhancing customer service, reducing costs, increasing productivity and the like.
In this revised and updated edition of his successful book, Mike Robson first introduces the concepts and methods involved. Then, after setting out the advantages of the group approach he examines in detail each of the eight key problem-solving techniques. The final part of the book explains how to present proposed solutions, how to evaluate results and how to ensure that the group process runs smoothly.
With its practical tone, its down-to-earth style and lively visuals, this is a book that will appeal strongly to managers and others looking for ways of improving their organization's performance.