The Problem Solving Pocketbook details a set of tools and structures with which to generate ideas, be creative when required, make choices when looking for new ways of working, and develop new solutions. The author begins by looking at perceptions and how they can promote problem-solving. Models are used to compare structured thinking with creative thinking. Techniques to become more innovative are listed and there is a description of the roles and responsibilities of those involved in the problem-solving process. Central to the book is the chapter on behaviour and organisational climate. It describes how to establish and maintain climates and cultures that support problem-solving, how to generate ideas, how to make choices, how to evaluate results and how to take action. In conclusion the author describes the 9-step problem-solving model that allows you to manage the energy and creativity of any group of people.

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In 2002, World of Books Group was founded on an ethos to do good, protect the planet and support charities by enabling more goods to be reused. Since then, we've grown into to a global company pioneering the circular economy. Today, we drive the circular economy through three re-commerce brands: - Wob: Through Wob, we sell. We provide affordable, preloved books and media to customers all over the world. A book leaves our collection of over seven million titles and begins a new chapter every two seconds, enabling more goods to be reused. - Ziffit: Through Ziffit, we buy. We give people around the world the opportunity to contribute to the circular economy, earn money and protect the planet, by trading their unwanted books and media. - Shopiago: Through Shopiago, we help others. By sharing the technology that has grown World of Books Group into the business it is today, we?re helping charities increase revenue and reduce waste through re-commerce.

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