Problem Solving, The Solution to the Puzzle: A constructive view that explains how to solve problems at all three levels of a service or manufacturing ... a simple systematic approach. (Volume 1)

DMAIC - Believe it or not but there is a very simple systematic solution for solving problems and it can be taught to pretty much anyone that is willing to learn. The problem solving method taught in this book will change your entire prospective about going after those hard to solve problems within your environment at work and in your personal life. Every problem has a solution and the solution is found by solving the puzzle. Over the past 20 years I have discovered that the major failure most people have when attempting to solve problems is the fact they do not fully understand how to find the starting point. By using this simple but very effective method you will not only be able to find the starting point, but you will be able to solve the problem and eliminate it from reoccurring. Once you have mastered this simple method you can teach others around you. Now imagine everyone around you having the same level of expertise! Everyone becomes an expert problem solver and numerous more problems will get solved. Solving a problem is like solving a puzzle, once you have the solution it becomes very simple to solve!

Michael is a long time advocate of empowering people at all levels of the organization so that they become greatly involved with ensuring the company sustains longevity. He started out at the lowest level of the company and has worked his way through his career field to become a very successful director of systems. He gets the most enjoyment out of his job by teaching others how to use the tools that are already available within their organization and will help the company become more efficient problem solvers. With over 20 years experience in a wide array of commodities and cultures, he decided to create this constructive book to help others over come restraints that exist in their environment and solve problems using a very simple systematic approach. Michael believes that it is better to have a company full of problem solvers than it is to have only a few experts. With everyone involved, the company can grow and steer toward one common goal rather than one common idea.