The C4 Process: Four Vital Steps to Better Work

Veech, David, Damodaraswamy, Parthi

ISBN 10: 0983263957 / ISBN 13: 9780983263951

Published by Robert G Clark Consulting LLC, 2011

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Seller Inventory # ERICA82909832639574

Bibliographic Details

• Title: The C4 Process: Four Vital Steps to Better Work
• Publisher: Robert G Clark Consulting LLC
• Publication Date: 2011
• Language: English
• ISBN 10: 0983263957
• ISBN 13: 9780983263951
• Binding: paperback
• Condition: Good
• Dust Jacket Condition: Dust Jacket Included
• Book Type: book

About this title

Synopsis

People and companies struggle with problems every day. The C4 process can ease these struggles. Modeled on well-established problem-solving and continuous-improvement strategies such as PDCA (plan, do, check, act), C4 offers straightforward, easy-to-remember techniques for identifying and solving workplace problems. C4 is short for Concern, Cause, Countermeasure, and Confirm. These four steps-clearly identify the concern, find the true root cause, correct the cause with an effective countermeasure, and confirm that the solution worked-are vital tools for substantially improving both the work and the workplace. C4 does much more than solve problems, however. When deployed as recommended it results in a steady improvement in brainpower within the workforce. Organizations that focus on developing people rather than simply solving problems open the door to higher levels of employee engagement, satisfaction and confidence.