People and companies struggle with problems every day. The C4 process can ease these struggles. Modeled on well-established problem-solving and continuous-improvement strategies such as PDCA (plan, do, check, act), C4 offers straightforward, easy-to-remember techniques for identifying and solving workplace problems. C4 is short for Concern, Cause, Countermeasure, and Confirm. These four steps-clearly identify the concern, find the true root cause, correct the cause with an effective countermeasure, and confirm that the solution worked-are vital tools for substantially improving both the work and the workplace. C4 does much more than solve problems, however. When deployed as recommended it results in a steady improvement in brainpower within the workforce. Organizations that focus on developing people rather than simply solving problems open the door to higher levels of employee engagement, satisfaction and confidence.

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