Process Improvement & Performance Management Made Simple

"With a Special Introduction by Mike Roberts, former CAM-I Director and inventor of the FastTrack approach."--Title page.

With over two dozen published articles, Andrew Muras is a highly sought-after speaker across North America and brings a wealth of implementation and teaching experiences from back office/shared services functions to front-line operations. Glenn Goodnight has over twenty years experience in performance management, cost estimating and activity based analysis for the private and public sector, ranging from strategy execution to improving service delivery and costs.