Process Management: Why Project Management Fails in Complex Decision Making Processes

How to make decisions in non-hierarchical networks, when both command and control and project management are ineffective? This book offers decision makers operating in networks a new perspective in a crystal-clear and appealing style.

Hans de Bruijn is professor of Organisation and Management at the Faculty of Technology, Policy and Management, Delft University of Technology.

Ernst ten Heuvelhof is professor of Policy Science at the Faculty of Technology, Policy and Management, Delft University of Technology and at the Department of Public Administration at Erasmus University Rotterdam.

Roel in 't Veld is dean of the Netherlands School of Public Administration, professor of Organisation Sciences at the University of Amsterdam, professor of Management of Public Organisations at the Utrecht School of Governance and professor of Hybrid Organisations at the Open University of the Netherlands.