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Bibliographic Details

Title: Process Redesign : The Implementation Guide for Managers
Publisher: Prentice Hall
Publication Date: 1996
Language: English
ISBN 10: 0201633914
ISBN 13: 9780201633917
Binding: Hardcover
Condition: good

About this title

Synopsis

Reengineering and Total Quality Management promised dramatic improvements in profit, efficiency, and quality, but a number of TQM initiatives ended in failure as a result of an incorrect or incomplete implementation process. Here is a book that will help put the odds on your side by giving you specific skills and experience-based advice for successfully planning and implementing process design.

About the Authors

Arthur R. Tenner is Engineering Practices Coordinator for the Exxon Research and Engineering Company.

Arthur R. Tenner is Engineering Practices Coordinator for the Exxon Research and Engineering Company, where he contributes to improving quality, productivity, and reliability of Exxon's operations worldwide. Mr. Tenner graduated from Cornell University with B.S. and M.S. degrees in mechanical engineering.

Irving J. DeToro is President of The Quality Network, Ltd., a consulting firm specializing in process management issues. Previously, he spent 23 years at Xerox Corporation, during which time he visited some of Japan's most successful businesses and helped develop Xerox's Leadership Through Quality initiative. He holds a B.S. in economics from The Wharton School and an M.B.A. from the University of Rochester.

0201633914AB04062001

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