Process Think: Winning Perspectives for Business Change in the Information Age

"Process Think" is a managerial orientation to act proactively in identification of process opportunities, a capability to apply process concepts in problem solving, and a demonstrated willingness to transfer process thinking to fellow employees, customers and partners. Process thinking managers have the capability to intuitively see the implications of their actions across the company and project themselves into the situations of their customers. Business process change today must be more personal, dynamic and seamlessly supported by new Information Technology (IT). New and far more sophisticated IT will test a company's ability to quickly modify the business models and corresponding processes, and in doing so, place renewed importance on process thinking. Process Think: Winning Perspectives for Business Change in the Information Age reflects a diversity of perspectives pertaining to change management in the information age.

"This book provides much needed insight into an area that, while no longer a headline topic should be continually in the minds of both IS academics and professionals. The authors included in this volume represent a formidable knowledge base on the subject of business change. This is a must-have edition for academics and professionals alike. Business change is inevitable. A proactive attitude is increasingly important in today's business environment. This book provides the tools necessary to stay competitive. A valuable addition to any bookshelf." - Dixon Wilcox; University of South Carolina, Moore School of Business

"This is an essential guide for managers and academics attempting to understand how information technology is impacting industries and markets. The chapters of this book frame the complexities of information technology and organizational change in a manner that is innovative and accessible. Readers will take away methods and concepts that will be invaluable in leading programs of organizational change. This book provides a great perspective of strategies that can be implemented and used successfully by senior managers. The chapters are carefully written and provide a useful guideline for reconciling complex programs of transformation." - Albert H Segars; University of North Carolina, Chapel Hill, Kenan-Flagler Business School