Designed for MBA and undergraduate students, this text provides a comprehensive treatment of manufacturing and service processes, considering their characteristics, advantages and disadvantages, implications for management and dynamics. Topics covered include production planning, scheduling, inventory management, production control, queuing, forecasting, project management, quality control, JIT and strategic issues such as capacity, vertical integration, manufacturing strategy and services. The text considers both the applications of techniques and the dilemmas and decisions faced by operations managers.

From the Publisher

The fifth edition of this sophisticated and well-written book has been completely revised to provide clear and comprehensive treatment of manufacturing and service processes. The popular plant tours are retained, highlighting managerially relevant material. The book features in-depth coverage of subjects including JlT, and strategic issues such as capacity, vertical integration, manufacturing strategy, and services.

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