Productive Conflict: How to Use Tensions, Frustrations, and Difficult Situations for Good (A proactive approach to conflict in schools)

Strong schools are built on healthy working relationships. Drawing on research and real school experience, author Amanda Dunn helps educators understand conflict as a natural part of collaborative work. She offers a practical approach for addressing tension with clarity and intention so teams can work more effectively, strengthen trust, and keep student learning at the center of their efforts.

• Enhance conflict resolution skills to manage interpersonal conflicts in education
• Develop a stronger understanding of the different kinds of conflict in K–12 education
• Implement practical strategies that promote positive school cultures and collaboration
• Create tailored conflict management plans to address specific needs within their schools
• Foster staff autonomy, competence, and belonging to enhance job satisfaction and motivation Introduction

Amanda Dunn, EdD, currently serves as an academic coordinator in the north Houston, Texas, area. She has over twenty years of experience teaching fine arts, special populations, and English in addition to leading the Professional Learning Communities (PLC) at Work process and overseeing all academic programs at the junior high level. Dr. Dunn is passionate about effective collaboration within PLCs driven by efficient systems and conflict management.
Throughout her career, Dr. Dunn has been named teacher of the year multiple times and in different teaching roles. She continues to serve on state-level committees, including the TELPAS review committee and STAAR passage review committee. During her time as a dance educator and director, Dr. Dunn served as the parliamentarian and treasurer for the Texas Dance Educators’ Association.
Dr. Dunn has earned degrees from Texas A&M University, LeTourneau University, and Sam Houston State University. Most recently, she earned her doctorate in organizational leadership from Abilene Christian University. She also earned a certificate in conflict management and is a trained mediator in the state of Texas.
Dr. Dunn is passionate about systems within the PLC process that allow teachers, teacher leaders, and administrators to create environments and conditions conducive to high levels of learning and engagement for all students and adults.