Productivity Measurement: A Guide for Managers and Evaluators (Applied Social Research Methods)

"This book presents a thorough overview of the basics of productivity management and at the same time provides a step-by-step, straightforward guide to designing and using effective productivity measures." --Bulletin de Methodologie Sociologique Managers and evaluators looking to enhance their organizations′ productivity can find no better resource than Productivity Measurement. Brinkerhoff and Dressler present a thorough overview to the basics of productivity management, and at the same time provide a step-by-step, straightforward guide to designing and using effective productivity measures. The authors′ wide experience in working with a broad range of firms and agencies is captured and translated into simple language and easily understood examples. They show how productivity can be measured and used for improvement in ANY business, industry, service, or social program operation. Productivity Measurement focuses especially on measurement strategies that unit-level managers or researchers can use to assess performance in any particular part of the larger organization. With clearly outlined concepts supported by practical guidelines, this impressive volume can be used by managers, researchers, evaluators, and others to design and implement effective productivity measurement efforts in virtually any organization.