Professional Services Automation

Rudolf Melik

ISBN 10: 0471230189 / ISBN 13: 9780471230182

Published by John Wiley and Sons Ltd, 2002

About this Item

Professional Services Automation (PSA) software is a new application that replaces Enterprise Resource Planning (ERP) in the field of professional services like consulting, law, and CPA. Whereas ERP was designed for tracking tangible items at manufacturing firms, PSA serves the same purpose for firms whose main deliverable product is intangible. Num Pages: 432 pages, Ill. BIC Classification: KJC; UM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 236 x 161 x 34. Weight in Grams: 812. . 2002. 1st Edition. Hardcover. . . . . Books ship from the US and Ireland.

Seller Inventory # V9780471230182

Bibliographic Details

• Title: Professional Services Automation
• Publisher: John Wiley and Sons Ltd
• Publication Date: 2002
• Language: English
• ISBN 10: 0471230189
• ISBN 13: 9780471230182
• Binding: Hardcover
• Condition: New

About this title

Synopsis

PRAISE FOR Professional Services Automation

"SPO/PSA should be viewed by the market as a cost of doing business or, in other words, a competitive necessity for conducting business in the services economy."
-Ted Kempf, Principal Analyst, Gartner

"The depth and breadth of coverage is extraordinary. Any professional or firm considering the implementation of PSA must stop here first-to make a PSA decision without consulting this book first would be foolish."
-Rick Freedman, author, The IT Consultant and The eConsultant

"I have requested each and every department in my organization to look at their respective chapters for incredible insight and concrete solutions."
-Jean Denis Talon, President and CEO, AXA

"This is the reference book that you need to pick up and consider periodically as you plan, analyze, select, and roll out enterprise software."
-Stuart Sackman, Vice President, ADP

"This book is a perfect starting point for any organization wishing to improve their services delivery through the implementation of a PSA product. It provides a clear overview of all of the aspects to consider when evaluating PSA products as well as how to avoid the stumbling blocks to successful PSA implementation."
-Michael Lines, PMP, Publisher, allPM.com-The Project Manager's Homepage

"This guide addresses appropriately the subject of project management as an integral component of the PSA business environment-a sensible and pragmatic approach."
-Lloyd Bartlett, P. Eng., MBA, PMP, Lecturer in Project Management, McGill University

About the Author

RUDOLF MELIK is the President and CEO of Tenrox and has more than ten years’ experience in software engineering and project management. Tenrox, listed in Software magazine’s World’s 500 Largest Software Companies, won Microsoft’s Innovation Solution of the Year award in 2001. A privately held company that has grown at an average rate of sixty percent annually, Tenrox has six products and more than 600 corporate customers in forty countries.

LUDWIG MELIK is Vice President―Sales and Marketing at Tenrox.

ALBERT S. BITTON is Director―Business Development at Tenrox.

GUS BERDEBES is Vice President―Professional Services at Tenrox.

ARA ISRAILIAN is a founder and COO of Tenrox.