Rethinking how we choose new computer-based systems.
This book explains why traditional project approvals often miss valuable management support systems and how a different, two-track process can better match real needs.
Drawing on a large user needs survey, the text shows that management support systems are in high demand but rarely approved at the same rate as transaction processing systems. It argues that MSS require their own evaluation approach and outlines practical steps to separate prototype funding from full-scale development. The result is a clearer path for prioritizing, funding, and piloting systems that truly enhance decision making.
If you manage information systems, this work offers concrete mechanisms to reduce bias, increase early validation, and align projects with strategic goals. It blends data from surveys with actionable recommendations to improve how organizations plan, evaluate, and implement both TPS and MSS projects.
- Understand why MSS proposals are often undervalued and how to correct the bias in traditional reviews.
- Learn a dual-track approval approach that separates cost-focused and opportunity-focused benefits.
- Explore how prototype funding and early end-user involvement can de-risk MSS development.
- See concrete scenarios for how governance and politics impact project decisions and how to improve them.
Ideal for readers involved in IT governance, project management, and strategic planning who want evidence-based methods to align system development with managerial needs.