Providing Reference Services: A Practical Guide for Librarians was written for the working librarian. Topics covered include: �Reference services �Reference resources and tutorials �Organizing and providing services �Staffing and performance management �Forming helpful partnerships �Future of reference

About the Author

John Gottfried is a faculty librarian and associate professor at Western Kentucky University. He is the Reference Services Coordinator and Business Librarian for WKU Libraries.

Katherine Pennavaria is a faculty librarian and professor at Western Kentucky University. She is the Coordinator of the Visual & Performing Arts Library (VPAL) for WKU Libraries.

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