Pursuing Business Success through Web-based B2B Systems: Web-based Business to Business Support System Success and User Satisfaction

Recent advancement of the Internet technology has led many to believe that firms that create a competitive advantage in electronic commerce may dominate the future market. This understanding has sparked a huge interest in Web-based B2B support systems as interorganizational systems. Web-based B2B support systems are believed to reduce transaction and coordination costs to lead firms to a more cooperative stance. This book explains that Task Support Satisfaction and Quality of Work Life Satisfaction are key determinant for the success of Web-based B2B support system. They are determined by Interface Satisfaction, Decision Support Satisfaction, Subjective Norms, and Perceived Network Externalities. This book helps practitioners understand implementation methodologies to make the introduction of the system. This book also provides researchers and practitioners with a broadened portfolio of useful, validated measures of information systems success as well as Web-based B2B support systems success.

Yong Jin Kim, Ph.D., is Associate Professor of Management Information Systems at Sogang Business School, Korea. He a Ph.D. in MIS from SUNY-Buffalo. His research interest is in knowledge management, service innovation and IS success. He has published papers in the top quality journals such as MIS Quarterly and Communications of the ACM.