Putting Total Quality Management to Work : What TQM Means, How to Use It and How to Sustain It over the Long Run

Sashkin, Marshall; Kiser, Kenneth J.

ISBN 10: 1881052249 / ISBN 13: 9781881052241

Published by Berrett-Koehler Publishers, Incorporated, San Francisco, CA, U.S.A., 1993

About this Item

201 pages. Approximately 25% of pages have yellow highligting. Pages are otherwise clean, tight, and bright.

Seller Inventory # 4000499

Bibliographic Details

• Title: Putting Total Quality Management to Work : What TQM Means, How to Use It and How to Sustain It over the Long Run
• Publisher: Berrett-Koehler Publishers, Incorporated, San Francisco, CA, U.S.A.
• Publication Date: 1993
• Language: English
• ISBN 10: 1881052249
• ISBN 13: 9781881052241
• Binding: Soft cover
• Condition: Good to Very Good
• Dust Jacket Condition: Pages Highlighted

About this title

Synopsis

Slight edge wear to corners. Gift quality. Same day shipping.

From Library Journal

Although another entry in an often confusing array of Total Quality Management (TQM) books, this one fills a niche for the lay reader. Without the confusing technical jargon, it explains the importance of organizational culture and its eight "cultural elements"--beliefs about the way things should work in an organization. Some TQM background is provided as well as a review of the statistical control charts used, in an appendix. Other appendixes list key TQM resources and information concerning the Baldridge Award, the national quality award established by Congress. Authors Sashkin and Kiser both have university backgrounds and do well documenting their work in chapter endnotes. This is not a cookbook or step-by-step manual for TQM techniques, but it is a good starting point. Recommended for general collections.
- Joan A. Traugott, Amityville
Copyright 1993 Reed Business Information, Inc.