Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement

This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specifically identify the critical behaviors needed to improve quality and to sustain the quality improvement initiative.
The authors provide a detailed understanding of where quality processes typically break down and how they work better with a focus on the right behaviors. The book provides a blueprint for engaging employees in a behavior-based quality system that can achieve significant quality improvement for any organization.

Jerry Pounds is President, International Division for Quality Safety Edge. Jerry has 40 years of consulting and coaching experience in applying the behavioral approach to quality, safety, and all areas of human performance improvement. He has designed and implemented hundreds of strategic performance improvement initiatives in almost every major industry category such as agriculture, aircraft, automotive, insurance, manufacturing, mining, pharmaceuticals, and retail. Jerry specializes in the development of behavior-based recognition systems and award-winning performance and quality improvement initiatives.

Tom Werner is a Senior Consultant at Quality Safety Edge. Tom has over 30 years’ experience as an organizational consultant, coach, trainer, and facilitator. He has improved quality and changed organizational cultures through organizational behavior management, team effectiveness, process redesign, and continuous improvement. Tom has worked in a wide range of settings and industries, including manufacturing, refining, utilities, consumer products, banking, paper, and financial.

Bob Foxworthy is Vice President Latin America Market for Quality Safety Edge. Bob has implemented behavior-based quality in Mexico and the United States. An award-winning consultant, over 40 years Bob has implemented behavioral solutions all over the world. Bob’s specialties include organizational behavior management, Behavior-Based Safety, leadership development, executive coaching, improving customer-supplier alignment, and organizational culture change. Bob’s industry experience includes oil and gas, hydro, nuclear energy, food production, paper production, marketing, sales, and general management, aviation, rail operations, heavy manufacturing, computers, textiles, waste management, government and police leadership, and small business development.

Daniel Moran, Ph.D., BCBA-D is Senior Vice President of Quality Safety Edge and has 20 years of experience applying behavioral principles in business environments around the world. He has conducted safety and quality improvement initiatives in a variety of industries including construction, pulp and paper, manufacturing and petroleum. Daniel pioneered the blending of Acceptance & Commitment Training with organizational behavior management in order to improve results in quality assurance, leadership consulting, Behavior-Based Safety, innovation training, and executive coaching.