Quality-Centered Strategic Planning : A Step-by-Step Guide
Language: English
Published by Productivity Press, 1997
- Hardcover
- Used
Seller: Better World Books: West, Reno, NV, U.S.A.Better World Books: West
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- Title
- Quality-Centered Strategic Planning : A Step-by-Step Guide
- Author
- Dew, John Robert
- Publisher
- Productivity Press
- Publication year
- 1997
- Condition
- Very Good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 052776308X
- ISBN 13
- 9780527763084
- Edition
- 0th Edition.
- Item weight
- 1.003 pounds
- Dimensions
- N/A
Quality-Centered Strategic Planning offers a nine-step process that places a core emphasis on quality. It describes how to incorporate quality principles -- such as the Baldrige approach, empowerment, and customer focus -- into the strategic plan and how to use familiar quality tools such as forcefield analysis, cause-and-effect diagrams and brainstorming to build the plan.
This guide covers all elements of developing and implementing a strategic plan -- listening to the customers needs, creating an organizational vision and values, scanning the future, closing the gaps between current and desired future states, implementing and tracking the results of the plan, and overcoming obstacles to strategic planning. Plus, each section contains actual examples from industry, the volunteer sector, and/or government.
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Better World Books: West
Reno, NV, U.S.A.
AbeBooks seller since March 14, 2016
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