Quality Function Deployment is an information system producing structured data for quality managers and practitioners. This is a practical guide to implementing such a system for readers assumed to be familiar with it. Annotation copyright Book News, Inc. Portland, Or.

About the Author:

James L. Bossert is a Quality Consultant for Eastman Kodak Company, and an Adjunct Faculty member, Center for Quality and Applied Statistics, Rochester Institute of Technology, Rochester, New York. Mr. Bossert is a senior member of the American Society for Quality.

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Quality Function Deployment: The Practitioner's Approach

James L. Bossert

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