Quality at Home for Older People : Involving Service Users in Defining Home Care Specifications

Raynes, Norma; Temple, Bogusia; Glenister, Charlotte; Coulthard, Lydia

ISBN 10: 1861343523 / ISBN 13: 9781861343529

Published by Policy Press, 2001

Unread book in perfect condition. Seller Inventory # 2733420

Synopsis:

The government's NHS Plan emphasises the importance of services based on users' views. This report provides practical guidance on how to ensure that older people's views are heard and acted on, and their views monitored, in relation to service quality. "Quality at home for older people": provides new information on the definition of quality in home care services by service users both under and over 80 years of a ge; identifies users' priorities for the first time; shows the differences and similarities in the perceptions of quality between white and minority ethnic service users; compares different methods of obtaining service users' views; and makes recommendations for ways of ensuring that listening to older people's views on quality becomes part of the mainstream process of purchasing and providing quality home care services. This report is aimed at policy makers, home care service managers and providers, and service users and voluntary organisations concerned with ensuring that ser

About the Author: Norma Raynes, Faculty of Health and Social Care, University of Salford, Bogusia Temple, School of Social Work University of Central Lancashire, Charlotte Glenister, Faculty of Health and Social Care, University of Salford and Lydia Coulthard, Faculty of Health and Social Care, University of Salford

Bibliographic Details

Title: Quality at Home for Older People : Involving...
Publisher: Policy Press
Publication Date: 2001
Binding: Soft cover
Condition: As New