Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

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Bibliographic Details

Title: Quality at Home for Older People : Involving Service Users in Defining Home Care Specifications
Publisher: Bristol University Press
Publication Date: 2001
Language: English
ISBN 10: 1861343523
ISBN 13: 9781861343529
Binding: Soft cover
Condition: Very Good
Weight: 0.719 pounds

About this title

Synopsis

The government's NHS Plan emphasises the importance of services based on users' views. This report provides practical guidance on how to ensure that older people's views are heard and acted on, and their views monitored, in relation to service quality. "Quality at home for older people": provides new information on the definition of quality in home care services by service users both under and over 80 years of a ge; identifies users' priorities for the first time; shows the differences and similarities in the perceptions of quality between white and minority ethnic service users; compares different methods of obtaining service users' views; and makes recommendations for ways of ensuring that listening to older people's views on quality becomes part of the mainstream process of purchasing and providing quality home care services. This report is aimed at policy makers, home care service managers and providers, and service users and voluntary organisations concerned with ensuring that ser

About the Author

Norma Raynes, Faculty of Health and Social Care, University of Salford, Bogusia Temple, School of Social Work University of Central Lancashire, Charlotte Glenister, Faculty of Health and Social Care, University of Salford and Lydia Coulthard, Faculty of Health and Social Care, University of Salford

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