The Quality Library: A Guide to Self-Improvement, Better Efficiency, and Happier Customers
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Language: English
Published by ALA Editions, 2008
- Softcover
- Used
Softcover
Condition: Used - Good
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- Title
- The Quality Library: A Guide to Self-Improvement, Better Efficiency, and Happier Customers
- Author
- Wilson, Ray,Laughlin, Sara
- Publisher
- ALA Editions
- Publication year
- 2008
- Condition
- Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0838909523
- ISBN 13
- 9780838909522
In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. This title offers a methodology to pinpoint trouble areas and improve processes. It provides administrators an understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions.
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