In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. The efficiency of systems and processes goes hand-in-hand with excellent customer service. Managers, however, often find themselves far enough removed from the day-to-day activities in the library that they don't know where inefficiencies, mistakes, and poor customer service may occur. Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library's goals and missions. Staff will also learn how to statistically document the new process's performance, giving the library a means to quantify its effects. By continuously evaluating processes based on the guidelines and worksheets provided here, public and academic library administrators and managers will improve the quality and efficiency of service for patrons and staff alike.

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Store Description

We are new to the on-line trade but with solid experience of two decades, we carry large stocks of books on various subjects in our show room. The subjects we carry in stock are - Academic, Ancient & Classical Art, Archaeology, Architecture, Art History, Astrology, Auto- biographies, Books from India, Biology, Biographies, Computer Science, Dictionaries, Decorative Art, Design, Economics, Ethnic Arts & Crafts, Fashion & Jewellery, Gardens & Landscape Design, Geography, Graphics, History, Homeopathy, Karma, Language, Law, Linguistics, Medicine, Modern & Contemporary Art, Music & Performing Art, Mythology & Religion, Numismatics, Philately, Pleasure, Political Science, Photography, Research, Science & Environment, Scientific, Style & Interiors, Technical, Terrorism, Textiles & Carpets, Travel & Topography, Western Art, Wildlife, Yoga.

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Sale & Shipping Terms

Terms of Sale

All books are new, otherwise mentioned. Books can be
returned if found damaged during shipment or the wrong
title has been supplied. Books are shipped by SAL Mail (non -trackable service), The books can also be
shipped by Fedex/DHL, kindly mail us for the rates.

Shipping Terms

Orders usually ship within 3-5 business days. Shipping costs are based on books weighing 1.5 LB, or 800 gms. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Shipping rates from India to U.S.A.

Shipping rates from India to U.S.A.
Order quantity	25 to 30 business days	8 to 12 business days
First item	US$ 23.18	US$ 30.72

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.