Quality Management: Introduction to Total Quality Management for Production, Processing, and Services

Goetsch, David L., Davis, Stanley B.

ISBN 10: 0130933872 / ISBN 13: 9780130933874

Published by Prentice Hall, 2003

About this Item

Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Seller Inventory # M00130933872-G

Bibliographic Details

Title: Quality Management: Introduction to Total ...

Publisher: Prentice Hall

Publication Date: 2003

Binding: Hardcover

Condition: good

Edition: 4th Edition

About this title

Synopsis:

This direct, straightforward book provides readers with material that focuses on making the theories and principles of total quality practical and useful. It covers all of the elements of total quality, including several that receive little or no attention in other total quality books. Practitioners in a corporate setting will find it a valuable guide in helping them understand and implement total quality. Topics which are covered include Quality and Global Competitiveness, Strategic Management: Planning and Execution, Quality Management and Ethics, and Communication and Interpersonal Relations. For settings in which people want to learn to be effective agents of the total quality approach, or are attempting to implement total quality.

From the Back Cover:

Quality Management: Introduction to Total Quality Management for Production, Processing, and Services provides comprehensive coverage of the information students and practitioners need in order to be well-informed managers, technologists, engineers, supervisors, and employees in today's quality-oriented workplace. Customers demand quality and affordability in the products and services they need. Their demands, coupled with the globalization phenomenon, have made today's marketplace intensely competitive. Consequently, in order to survive and prosper in this environment, organizations must continually improve the quality of their products, services, processes, and people. All of the fundamental quality concepts are covered at length. In addition, special attention is given to the following critical topics:

• Leadership and change
• Strategic planning and execution of strategic plans
• Quality, productivity, and competitiveness
• Establishing a quality culture
• Customer satisfaction and retention
• Employee involvement and empowerment
• Teamwork and team-building
• Eliminating office politics, negativity, and territorial behavior
• Conflict management and resolution
• Quality tools
• Continuous improvement
• Benchmarkin
• Just-in-Time (JIT)
• Statistical Process Control (SPC)
• Quality Function Deployment (QFD)
• Six Sigma Quality
• Lessons from distinguished leaders