Quality Management: Introduction to Total Quality Management for Production, Processing, and Services

Goetsch, David L., Davis, Stanley B.

ISBN 10: 0131189298 / ISBN 13: 9780131189294

Published by Pearson College Div, 2006

About this Item

Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Seller Inventory # 00070731676

Bibliographic Details

• Title: Quality Management: Introduction to Total Quality Management for Production, Processing, and Services
• Publisher: Pearson College Div
• Publication Date: 2006
• Language: English
• ISBN 10: 0131189298
• ISBN 13: 9780131189294
• Binding: Hardcover
• Edition: 5th or later Edition
• Condition: Good

About this title

Synopsis

This direct, straightforward book provides material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. Up-to-date and comprehensive, it covers all of the elements of total quality, including several that receive little or no attention in other total quality books, enabling readers to understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. Covering all topics necessary to total quality management, this book includes: global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management. An excellent handbook for quality managers, directors of quality control, and vice-presidents of quality management.

From the Back Cover

This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books - helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.   An excellent handbook for quality managers, directors of quality control, and vice-presidents of quality management.