Quality Management in Micro firms - Myth or Reality? A Maltese Micro Manufacturing firm under review

de Brincat Edward

ISBN 10: 3954891808 / ISBN 13: 9783954891801

Published by Anchor Academic Publishing, 2015

About this Item

Print on Demand pp. 94 24:B&W 5.83 x 8.27 in or 210 x 148 mm (A5) Perfect Bound on Creme w/Gloss Lam.

Seller Inventory # 132498999

Bibliographic Details

• Title: Quality Management in Micro firms - Myth or Reality? A Maltese Micro Manufacturing firm under review
• Publisher: Anchor Academic Publishing
• Publication Date: 2015
• Language: English
• ISBN 10: 3954891808
• ISBN 13: 9783954891801
• Binding: Soft cover
• Condition: New

About this title

Synopsis

Manufacturing companies including a local micro-enterprise - Quality Postform Ltd are persistently facing competitive pressures as a consequence of customers demanding higher quality products. The emergence of Quality Management has been attributed by many researchers and Quality Gurus including Phil Crosby as a strategic imperative for typical organisations to survive within a highly competitive environment. Nevertheless, research carried out throughout the past years is relatively restricted regarding the practicality of micro-manufacturing firms in implementing Crosby's Quality Improvement Programme, which is claimed to be highly beneficial in typical situations. This dissertation seeks to investigate this scenario from both a descriptive and critical perspective towards Quality Postform Ltd. The research provides a critical evaluation of the academic contributions towards the quality management concept. Distinct disputed viewpoints have been identified focusing on Crosby's 14-Step Quality Improvement Programme. From one end of the spectrum, supporters uphold that claimed benefits have been acknowledged. Alternatively, others sustain that in essence a Quality Improvement Programme is counter-productive in terms of its application within Small and Medium sized Enterprises. However the researcher has identified four key pre-requisites in order for micro-firms to effectively implement Crosby's programme. These include: management commitment, the acknowledgement of a quality problem, the organisation's readiness to embrace change together with the suppliers' readiness to support the quality programme. The methodology applied to assess the presence of these four pre-requisites at QPL was to compile primary, qualitative data through one-to-one / face-to-face interviews with key management officials. This approach is justified due to the absence of formalised documentation and as a result, it is imperative to assess that historical data on Quality Systems is seriously