Quality and Performance Excellence: Management, Organization, and Strategy - 6 Edition

Evans

ISBN 10: 0324827067 / ISBN 13: 9780324827064

Published by South-Western, 2011

About this Item

Text has Minor Marking / Highlighting. Cover Has Shelf, Edge and Corner Wear, Binding is tight. Looks very nice 460 pages. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Education; ISBN: 0324827067. ISBN/EAN: 9780324827064. Pictures of this item not already displayed here available upon request. Inventory No: 1561065836.

Seller Inventory # 1561065836

Bibliographic Details

• Title: Quality and Performance Excellence: Management, Organization, and Strategy - 6 Edition
• Publisher: South-Western
• Publication Date: 2011
• Language: English
• ISBN 10: 0324827067
• ISBN 13: 9780324827064
• Binding: Softcover
• Edition: 6th Edition.
• Condition: Very Good
• Seller catalogs:
  • Education

About this title

Synopsis

Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 6e presents the basic principles and tools associated with quality and performance excellence using relevant, real-world illustrations and examples. The text thoroughly illustrates how these basic principles and methods have been put into effect in a variety of organizations. It also illustrates the relationship between basic principles and the popular theories and models studied in management courses. Excellent case studies focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific.

About the Author

James R. Evans is a professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His served as president of the Decision Sciences Institute 1997-1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6E. The Crosby medal was presented "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management."