Quality Principles and Practices in Higher Education : Different Questions for Different Times

This new work takes quality principles and practices in higher education beyond theory by providing practical examples of what happens when these principles are applied. Freed and Klugman conducted an in-depth study of 10 quality-oriented colleges and universities. The administrators, staff members, and faculty members of these institutions candidly share their successes and failures in this book. The authors address the internal and external forces that are driving change and describe the development and implementation of quality systems that will meet the challenges of today's competitive academic environment. They also discuss the barriers to implementing quality principles as well as ways to remove them.

This new work takes quality principles and practices in higher education beyond theory by providing practical examples of what happens when these principles are applied. Freed and Klugman conducted an in-depth study of 10 quality-oriented colleges and universities. The administrators, staff members, and faculty members of these institutions candidly share their successes and failures in this book. The authors address the internal and external forces that are driving change and describe the development and implementation of quality systems that will meet the challenges of today's competitive academic environment. They also discuss the barriers to implementing quality principles as well as ways to remove them.

JANN E. FREED is an associate professor of business management and chair of the Economics, Accounting, and Business Management Department at Central College in Pella, Iowa. She received her Ph.D. in higher education administration from Iowa State University. Freed is past president of the Midwest Management Society and continues to be active in both higher education and business management professional organizations. Her interest is in the application of management theories and practices in higher education. Currently, she is interested in quality improvement practices in higher education institutions. Freed co-authored an ASHE-ERIC Higher Education Report with Marie Klugman and Jonathan Fife entitled, A Culture for Academic Excellence: Implementing the Quality Principles in Higher Education.

MARIE R. KLUGMAN is an associate professor of statistics in the College of Business and Public Administration at Drake University in Des Moines, Iowa. She holds masters degrees in geography and biostatistics, as well as a Ph.D. in geography. Klugman teaches undergraduate and MBA business statistics courses on continuous quality improvement and is interested in efforts to increase student learning in statistics courses.