To survive in today's worldwide competitive environment, most organizations in the Western world must change their thinking about the way to manage. Years of startling improvements in Japan, & now in some Western companies prove that the traditional management model taught in most schools of business is no longer adequate. This landmark book will convince you of the need for change & describe the tools required to move to the mode of continuous improvement in all work & work processes. It will show you changes needed in the way people are treated so they reach their full potential, & enthusiastically support the new system of continuous improvement. Finally it will show you very specifically how to go about creating the new system. The system is based on the teaching of Dr. W. Edwards Deming, the famous statistician & consultant. Dr. Deming was the key figure in changing "Made in Japan" from a synonym for shoddy goods to the target of high quality & low cost that others hope to reach.

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