Federal financial aid for postsecondary education students involves both large expenditures and a complex distribution system. The accuracy of the needs-based award process and the system of accountability required of the 8,000 institutional participants are the focus of this book. It assesses the current measures of system quality and possible alternatives, such as a total quality management approach. The analysis covers steps to eliminate sources of error―by reducing the complexity of the application form, for example. The volume discusses the potential for a risk-based approach for verification of applicant-supplied information and for audit and program reviews of institutions.

This examination of the interrelationships among the aid award and quality control activities will be of interest to anyone searching for a more efficient aid system. The book can also serve as a case study for other government agencies seeking to examine operations using modern quality management principles.

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The Panel on Quality Improvement in Student Financial Aid Programs first convened on September 27, 1991. The U.S. Department of Education had asked the National Academy of Sciences to form a panel, under the Committee on National statistics, to provide guidance in answering questions.

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Quality in Student Financial Aid Programs - A New Approach

National Research Council; Division Of Behavioral And Social Sciences And Education; Commission On Behavioral And Social Sciences And Education; Panel On Quality Improvement In Student Financial Aid Programs

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