Signed by precious owner. Heavy Book, may require extra postage unless posted within South Africa. The dust jacket is a little shelf rubbed and edge worn. Now protected in cellophane. The binding is excellent. GK. Our orders are shipped using tracked courier delivery services.

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Bibliographic Details

Title: Quality on Trial
Publisher: West Publishing Company
Publication Date: 1992
Language: English
ISBN 10: 0963293907
ISBN 13: 9780963293909
Binding: Hardcover
Condition: Very Good
Dust Jacket Condition: Very Good
Weight: 28 ounces

About this title

Synopsis

QUALITY ON THRIAL is for every business executive who has ever, in the midnight of the soul, had doubts about the contribution of his or her company's quality initiative to bottom-line results.

Reviews

Amid all the hyperinterest in Total Quality Management, the authors, officers of the Quality Institute International, remind us that not every company succeeds with this approach. Their "reason" cited is a lack of complete focus on meeting customer needs. Their "solution" to this problem is the "quality review," a practical, organized process of "designing a system backwards" based on what customers want. Even with this clear design of a business to meet customer needs, some companies still fail with the quality commitment for a lot more reasons than presented here. A commitment to quality by management is probably the most significant, traumatic change ever experienced, and this is the key to the success or failure with quality. See Tom Peters's Liberation Management ( LJ 11/1/92) or Daryl Conner's Managing at the Speed of Change ( LJ 12/92) for more thorough coverage of this subject.
- Dale Farris, Groves, Tex.
Copyright 1993 Reed Business Information, Inc.

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Chapter 1 trades out of three premises that are all in the Johannesburg area. Our emphasis is providing quality books at highly competitive prices. A large (and continuously growing) selection of our books are listed on various websites on the internet. We post on a daily basis to all parts of the world. All our books are parcelled in tissue paper, bubble wrap, card board and strong brown paper. If the book has a dust jacket it is provided with a protective cellophane sleeve. We supply a tracking number on every parcel that we post. We specialise in Modern First Editions, Rhodesiana, Africana and other rare and out of print books. We are always looking to buy interesting and unusual books and libraries in Johannesburg and Cape Town. We are prepared to travel within the greater Johannesburg and Cape Town area if the quantity warrants it.

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