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Bibliographic Details

Title: Quality management for IT services (IT infrastructure library)
Publisher: Stationery Office Books 99/n /20 J
Publication Date: 1994
Language: English
ISBN 10: 0113305559
ISBN 13: 9780113305551
Binding: Paperback
Condition: Very Good

About this title

Synopsis

Summarizes how an organization can plan and implement a quality management system for IT service management, with references to all other modules in the IT Infrastructure Library. This module complements and enhances information provided in the CCTA Quality Management Library.

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