The Race Without a Finish Line: Implementing the Integrative Organization: America's Quest for Total Quality (Jossey-Bass Management)

Warren H. Schmidt, Jerome P. Finnigan

ISBN 10: 1555424627 / ISBN 13: 9781555424626

Published by John Wiley & Sons 1992-10-13, 1992

About this Item

Seller Inventory # 6666-WLY-9781555424626

Bibliographic Details

• Title: The Race Without a Finish Line: Implementing the Integrative Organization: America's Quest for Total Quality (Jossey-Bass Management)
• Publisher: John Wiley & Sons 1992-10-13
• Publication Date: 1992
• Language: English
• ISBN 10: 1555424627
• ISBN 13: 9781555424626
• Binding: Hardcover
• Condition: New

About this title

Synopsis

Based on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.

About the Author

WARREN H. SCHMIDT is professor emeritus of public administration at the University of Southern California. JEROME P. FINNIGAN is human resources manager for Xerox Corporation's Office Document Systems and was instrumental in the firm's transition to TQM.