Title: The Race Without a Finish Line: Implementing the Integrative Organization
Publisher: Jossey-Bass
Publication Date: 1992
Language: English
ISBN 10: 1555424627
ISBN 13: 9781555424626
Binding: Hardcover
Condition: Good
Dust Jacket Condition: No Jacket
Weight: 0.85 pounds

About this title

Synopsis

Based on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.

About the Author

WARREN H. SCHMIDT is professor emeritus of public administration at the University of Southern California. JEROME P. FINNIGAN is human resources manager for Xerox Corporation's Office Document Systems and was instrumental in the firm's transition to TQM.

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