Raving Fans: A Revolutionary Approach To Customer Service
Ken Blanchard; Sheldon Bowles; Harvey Ma
Language: English
Published by William Morrow, 1993
- Hardcover
- Used
Seller: Brockett Designs, Emigrant, MT, U.S.A.Brockett Designs
AbeBooks seller since May 14, 2019
Condition: Used - As new
US$ 4.49
Quantity: 2 available
Add to basketItem description from seller
FREE delivery upgrade - If you live in the USA this item will arrive in 4 to 6 business days when you choose the lowest cost shipping method when checking out. Excellent condition. Interior is tight, bright and clean; no underlining, notes or highlighting. Hard covers are tight and stiff. Complete with original and sticker free paper dust cover. Gift inscription on inside page. 100% Satisfaction Guaranteed. All items are carefully enclosed with bubble wrap. We ship promptly and worldwide via US Post and will email you a tracking number.
Seller Inventory # SKU0032275
- Title
- Raving Fans: A Revolutionary Approach To Customer Service
- Author
- Ken Blanchard; Sheldon Bowles; Harvey Ma
- Publisher
- William Morrow
- Publication year
- 1993
- Condition
- As New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0688123163
- ISBN 13
- 9780688123161
- Item weight
- 9 ounces
- Seller catalogs
- 15.48
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."
This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.
"Synopsis" may belong to another edition of this title.
About the Author
Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies®, a leading international training and consulting firm.
Sheldon Bowles lives in Winnipeg, Canada, and is president of Ode to Joy Limited, chairman of Precision Metalcraft Inc., and an associate of the Exchange Group. A noted speaker, author, and businessperson, he serves on several boards and is currently busy with new projects: a chain of full-service car washes and three forthcoming books, High Five!, Kingdomality, and Road to Riches, all coauthored with Ken Blanchard.
"About the title" may belong to another edition of this title.
Brockett Designs
Emigrant, MT, U.S.A.
AbeBooks seller since May 14, 2019
Shipping rates within U.S.A.
| Item | 6 to 16 business days | 3 to 8 business days |
|---|---|---|
| First item | US$ 4.99 | US$ 14.00 |
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Brockett Designs has over 40 years of experience in the mail order business. They are conveniently located in south central Montana for rapid shipping to all parts of North America. Their well trained sales staff meticulously inspects each book and provides an accurate as possible, description when listing it. Your book will be carefully wrapped, securely packaged and promptly shipped via the delivery method you choose by Brockett Designs' professional shipping crew. Returns are never a problem and are always handled quickly and efficiently. Brockett Designs guarantees your satisfaction with their products and service or your purchase price will be cheerfully refunded. We want every order to go as smoothly as possible, but in rare cases, problems will occur and mistakes will happen. Buyers should contact us with any questions or problems they may have. *Feedback should not be given until after Brockett Designs has had the opportunity to address the problem. In nearly all cases the problem will be resolved quickly and to the buyer's satisfaction.…
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Brockett Designs
MT, U.S.A.