Raving Fans: A Revolutionary Approach to Customer Service

Blanchard, Kenneth; Bowles, Sheldon; Adamson, Rick; Borges, Kate; Mollard, John

ISBN 10: 0739309536 / ISBN 13: 9780739309537

Published by Random House Audio, 2004

About this Item

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Seller Inventory # GWV.0739309536.LN

Bibliographic Details

• Title: Raving Fans: A Revolutionary Approach to Customer Service
• Publisher: Random House Audio
• Publication Date: 2004
• Language: English
• ISBN 10: 0739309536
• ISBN 13: 9780739309537
• Condition: like_new

About this title

Synopsis

Note: This is an Audiobook (Audio CD) and does not include actual book.

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

About the Author

Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc.  He is the co-author of The One Minute Manager and eleven other bestselling books.

Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.

The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.